Vacatures

Microsoft 365 is considered a strategic platform in the further digitization of the SNCB. This platform is therefore an important engine for establishing a New Way Of Working (NWOW) within SNCB.

Various initiatives and projects regarding document management, online collaboration and paperless business are ongoing within all SNCB departments. The Content & Collaboration Services team, of which you will be part, offers the necessary support to our customer.

Your focus as an analyst will be on the following M365 online services: Teams, Sharepoint, OneDrive, Yammer, Delve, Planner, Sway, ToDo, Stream and Powerplatform. As you know, these services evolve very quickly, so new challenges are never far away! :-)

Your job responsibilities are as follows:

• Functional Analysis
  • Setting up and supervising requirement workshops with business
  • Translating functional needs into specifications based on user stories
  • Preparing the solution design of the M365 solutions in accordance with IT standards
  • Guiding business in data cleaning
  • Configuring M365 solutions
• Application Testing
  • Prepare and validate test scenarios together with business
  • Follow-up of the execution of test scenarios and of any defects
  • Keeping up-to-date test scenarios when implementing changes
• Application Change Management
  • Participate in the preparation of training materials
  • Cooperate with the customer to achieve a successful roll-out
• Application Portfolio Management
  • Act as a point of contact for the applications built on M365 and help determine how the applications should evolve in consultation with users, suppliers and IT stakeholders
  • In case of escalation, conduct the coordination and analysis in the context of problems that arise with the applications under management
  • Define proactive monitoring and quality gates for applications so that they continue to function properly
• Knowledge Management
  • Follow the trends of Microsoft 365 and Azure
  • Document built solutions and keep this information up-to-date
  • Active sharing of knowledge within the team and the organization
• Coordination and Teamwork
  • Coach and support team members
  • Manage developers
  • Work closely with offshore colleagues who are responsible for the development of some applications

• Master's degree or equivalent through experience
• Experience in a similar position (Application Analyst, Product Owner, Functional Analyst, ...)
• Technical knowledge and architectural insights with regard to:
  • M365 product suite (Teams, Sharepoint online, OneDrive, Yammer, Delve, Planner, Sway, ToDo, Stream)
  • MS Project Server
  • MS Power platform
• Extensive functional insights regarding:
  • User Experience design
  • Enterprise Content Management principles and the approach to arrive at information architectures. For example: you are adept at drawing out guidelines for the use of metadata versus hierarchical structures
  • Search optimization on SharePoint, Permission models, archiving, retention periods and workflows.
• Experience in requirement analysis workshops with business
• Proven record of multiple implementations of a MS SharePoint (online)
• Proven record in building and giving demos to convince customers
• Methodical, precise and an eye for detail
• Knowledge of ITIL, Agile methodology, test strategies and software delivery lifecycle are a plus; today is oa. worked with Service Now, HPQC, JIRA and github
• Proactive, highly problem-solving and practical, organized
• Good knowledge of Dutch, French and English, both spoken and written