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System Engineer


Job description

We are looking for 3 System Engineers, 1 of which will take on a more coordinating role (see below for more detail).

As a System Engineer you are responsible for the technical development, planning and maintenance of the endpoint infrastructure in order to ensure continuity and efficiency of the endpoint infrastructure that meets the needs of the SNCB organization, including its branches.

Responsibilities:

  • Manage the back-end and endpoint infrastructure:
    • Evaluate the backend and endpoint infrastructure environment (asset management, software distribution, security, patch management, remote control, mobile devices, printers, MFPs…) and make upgrades, changes, extensions and improvement proposals
    • Conduct feasibility studies and evaluate the various software and hardware solutions that can meet the needs of the infrastructure
    • Inform and guide the infrastructure users so that systems are used optimally and efficiently
    • Prepare the technical design in line with specific architecture requirements
    • Implement changes, upgrades and extensions to software and hardware in order to always have the techniques and possibilities that best meet the user's needs, to realize new projects or to expand existing systems
    • Provide the necessary support and maintenance to the SNCB IT infrastructure in accordance with the ITIL methodology
    • Fulfill an advisory role and providing technical advice and information to internal and external customers
  • Think critically about possible improvements in procedures and working methods within projects and within your own department
  • Act as a point of contact for the specific area of ​​expertise
  • Maintain your own knowledge and exchanging this knowledge and experience within your own field (technical) to other colleagues
  • Keep available documentation up-to-date, expand it where necessary

For the coordinating role:

  • Monitor the technical quality and efficiency of the execution of the daily activities within the entire team
  • Participate in operational and technical discussions and meetings with other teams in the context of projects and tasks
  • Coordinate the bi-weekly team meetings
  • Proactively make proposals to improve service provision and service quality
  • Ensure that tickets, service requests and changes are assigned to the correct person
  • Build sufficient knowledge among the team members (day-to-day operations, new technologies, sharing knowledge)

Requirements

  • Master or equivalent through experience
  • At least 10 years of relevant experience
  • Good knowledge of Dutch, French and English, both orally and in writing
  • Knowledge of Infrastructure STACK (OS, virtualization, imaging, deployment, scripting and management toolset) based on Windows, MacOS, Linux, Android and IOS technologies
  • Active Directory (understanding / setting up / maintaining domains, trees, forests, trusts, groups, users, OUs, sites, ...), LDAP, GPO
  • Basic knowledge of Network TCP / IP, routing, VLAN, DNS, DHCP
  • Knowledge of Service Management (ITIL minded)
  • Knowledge of Anti-virus Management (Based on IBM / TrendMicro)
  • Knowledge of Patching Management (Based on WSUS / IBM)
  • Knowledge of mobile device management (Intune, Knox)
  • Office Tools (Office 365) including collaboration tools (Exchange / Outlook, Teams, Sharepoint)
  • Knowledge of ServiceNow
  • Knowledge of Asset management based on ITIL methodology