Business Area Lead Ticket Vending Machine & Chatbot

Objective:

Manage the end-to-end lifecycle of the commercial channels TVM & Chatbot assuring in time delivery in line with the business roadmap.

Responsibilities:

Provide strategic direction for the team's delivery efforts

• Manage budgets, ensuring alignment with organizational priorities
  • Manage ENH budget
  • ITR budget remains central on BAM level
• Foster partnerships with internal/external stakeholders to drive value-added solutions
• Oversee portfolio management, project delivery, and human resource development
  • Manage Product roadmap
  • Product epic and feature backlog (accountable)
  • Be content-wise involved in the project up to feature level
  • In case of x-cross team projects 1 BAL/TL will be in the driver’s seat
  • Provide guidance on project content and product to analysts and PMs
  • Evaluations and other HR related activities for the internal employees
• Ensure operational excellence through effective resource allocation and knowledge sharing.
  • Perform RUN-activities with Application Owners / Service Owners

Requirements

• Master's degree or equivalent experience
• 5-10 years of relevant professional experience in the respective domain
• Strong knowledge of project management, human resources, and financial management
• In-depth understanding of business and IT processes
• Proficiency in English and at least French or Dutch with good understanding of the other language

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  • hospitalisation and dental care for the whole family;
  • outpatient costs (= medical costs separate from hospitalisation);
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
  • accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.