Goal :
Managing people and organizing activities within a team so that the services offered can be provided in an efficient and effective manner and employees can function optimally within the team.
Defining and developing new services and optimizing existing services within the team in order to meet the needs of the user/customer.


Main Activities :

  • People Management:
    • Ensures a clear division of roles within the team and delegates tasks to the right person
    • Coaches and directs the team where necessary and guides individual employees in their personal development (work consultations, training, evaluations, career path, competencies, etc.) in collaboration with the HR Business Partner
    • Is responsible for drawing up and optimizing the skill matrix for all employees within the team in function of the services to be provided
  • Cost control:
    • Allows the team to operate within the given budgetary and operational context (OPEX & CAPEX,)
    • Draws up the budget for the team, submits it to the manager for validation, and follows up
    • Provides capacity management based on employees and ongoing projects
  • Service Management:
    • Creates a service overview/catalogue that contains all activities/services provided by the team and maintains it (possibly in collaboration with internal stakeholders)
    • Captures and escalates operational, financial and quality risks
    • Sets KPIs (department-dependent) and monitors KPIs (and OLAs), takes action if not achieved
    • Acts as a point of contact for employees of your own department and departments with which you collaborate
  • Intern processes:
    • Ensures that the defined and validated internal processes are correctly executed and followed up
    • Continuously designs, documents and optimizes its own internal processes, in accordance with the overarching internal processes
    • Provides input to the design or optimization of overarching processes
    • Documents, maintains and monitors the work instructions within the team
    • Ensures knowledge sharing within the team and between Team Leads
    • Ensures the application and monitoring of standards and policies within its own operations

Scope of responsability :

  • Coordinating the daily team activities
  • The follow-up of budgeting, cost control and cost monitoring of your own area of ​​responsibility
  • Achieving team results and supporting employees in achieving individual and team results
  • Quality management and drawing up and monitoring KPIs (and OLAs) and reporting
  • Monitoring the application of standards and policies in the execution of activities

Possible consequences of incorrect decisions and/or incorrectly performed activities:

- Less teamwork, planning of work

- Insufficient or no quality service

- Dissatisfied internal and external customers

Requirements

  • Master degree or equivalent through experience
  • At least 5 years of relevant experience
  • 6 months integration period
  • Knowledge and experience in the Network domain :
    • Connectivity of end devices
    • Connectivity between and in the buildings
    • Security of both local and remote access points
    • Central services related to the network (DNS, Radius, ...)
  • People management experience
  • Knowledge of the ITIL methodology
  • Knowledge of project methodologies
  • Spoken and written knowledge of Dutch, French and English

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

  • the possibility to work remotely + flexible working hours;
  • 35 days of leave;
  • a company car + a public transport season ticket;
  • a target bonus;
  • a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
    • hospitalisation and dental care for the whole family;
    • outpatient costs (= medical costs separate from hospitalisation);
    • group insurance: supplementary pension, work disability and death (cafeteria plan);
    • accidents at work (extralegal);
  • meal vouchers and eco-vouchers;
  • net allowances for remote working and carwash + internet budget.
Apply for this job
Apply for this job
Location icon

Near Brussels Midi Station

Department icon

Infrastructure & Operations Services

Contract type icon

fulltime_permanent

Any questions?
Contact our HR Business Partner

Evi Janssens
Contact us

Share this vacancy

FacebookWhatsAppEmailLinkedIn

3 reasons to choose Ypto 

Icoon uitdagingen: bergtop

Challenging projects

At Ypto, you never stand still. Every day is different and offers the opportunity to be challenged to innovate in order to find the best solution for our customer.

Maatschappelijke impact icoon

Social impact

Through your work, you contribute to the future of Belgian railways and have a tangible impact on millions of people.

Doorgroeimogelijkheden icoon

Growth opportunities

Initiative, trust and self-management are key. You will have the support of your colleagues to develop and the opportunity to grow.

Application procedure

Did you apply for a position at Ypto? Or are you curious about how our application procedure works? We follow the four steps below each time. Depending on the position, an additional interview or assessment may be required.

1

CV screening

We take a close look at your CV and check whether it matches the profile you are looking for. We may call you briefly to ask about your motivation and experience.

2

Interviews and questionnaire

If the outcome of this screening is positive, you are invited to a (video) interview with your direct supervisor and your HR Business Partner. During these interviews, we discuss your motivation, knowledge, experience and skills as well as the content of the job. We also talk about the online questionnaire you filled in prior to the interview.

3

Reference analysis

Finally, we contact the references you will have provided. This way, we can make you out better.

4

We have a match: welcome to Ypto

Have you been selected? If so, we will be happy to draw up an attractive proposal and welcome you to our organisation.

Spontaneous application

Would you like to work with us on the future of SNCB but cannot immediately find the right vacancy? Then feel free to submit a spontaneous application. Who knows, you might soon be part of our team!