Join the Content & Collaboration Services team at Ypto / NMBS and become a pivotal figure in promoting and enhancing M365 services, cloud collaboration, document management, online collaboration, and paperless business processes. As an M365 Architect/Subject Matter Expert, you'll provide essential support and innovative solutions to our customers, ensuring the seamless integration and utilization of M365 technologies.
- Requirements Analysis: Conduct and oversee requirement workshops with business stakeholders, translating functional needs into detailed specifications based on user stories.
- Solution Design: Develop robust solution designs using M365 technology, adhering to IT standards, and configuring M365 solutions to meet business needs.
- Quality Control: Define and validate acceptance criteria and test scenarios, monitor their execution, and ensure test scenarios are updated with each change implementation.
- Change Management: Prepare training materials and collaborate with customers to ensure successful rollouts of M365 solutions.
- Portfolio Management: Serve as the point of contact for M365 applications, manage incident and root cause analysis, and maintain application performance through proactive monitoring.
- Knowledge Management: Stay updated on Microsoft 365 and Azure trends, document solutions, and share knowledge within the team and organization.
- Coordination and Teamwork: Coach and support team members, manage developers, collaborate with offshore colleagues, and lead or participate in Sprints.
- Driven to Learn: Constantly develop your knowledge about the M365 platform.
- Customer-Focused: Face-to-face interactions with customers energize you.
- Solution-Oriented: Think in terms of solutions, alternatives, and workarounds.
- Excellent Communicator: Strong written and verbal communication skills.
- Analytical Thinker: Convey your ideas clearly to both business and technical colleagues.
Requirements
- Education: Master’s degree or equivalent through experience.
- Experience: Minimum 5 years in a similar role (Application Analyst, Product Owner, Functional Analyst, etc.) and at least 5 years of experience with M365 product suite (Teams, SharePoint, OneDrive, etc.).
- Functional Insight: Strong knowledge of Enterprise Content Management principles, search optimization on SharePoint, permission models, archiving, retention periods, and workflows.
- Workshop Expertise: Proven track record in conducting requirement analysis workshops and delivering demos to convince customers.
- Methodical Approach: Detail-oriented with a strong focus on accuracy and methodology.
- Agile Knowledge: Familiarity with Agile methodology, testing strategies, and software delivery lifecycle is a plus; experience with JIRA is beneficial.
- Incident Management: Knowledge of ServiceNow or similar incident management tools.
- Proactive & Organized: Strong problem-solving skills, proactive, practice-oriented, and well-organized.
- Languages: Good knowledge of Dutch or French and English, both spoken and written.
Other:
- Eligibility: Must be eligible to work in Belgium.
- Work Environment: Hybrid work setting with both home and office environments.
Our offer
Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:
- the possibility to work remotely + flexible working hours;
- 35 days of leave;
- a company car + a public transport season ticket;
- a target bonus;
- a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
- hospitalisation and dental care for the whole family;
- outpatient costs (= medical costs separate from hospitalisation);
- group insurance: supplementary pension, work disability and death (cafeteria plan);
- accidents at work (extralegal);
- meal vouchers and eco-vouchers;
- net allowances for remote working and carwash + internet budget.
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