Join Ypto as a ServiceNow ITSM Product Owner and taking initiative in optimizing and expanding our ServiceNow solutions. You will be an integral part of a dynamic team, ensuring the platform delivers maximum value to our users while driving integration and innovation.
Product Ownership & Roadmap:
- Roadmap Development: Collaborate with stakeholders to create and drive the roadmap for ServiceNow applications.
- Strategic Alignment: Align with colleagues to contribute to the overall platform strategy.
- Stakeholder Management: Guide and influence stakeholders on leveraging platform capabilities.
- Maximize Platform Use: Promote standard functionalities to enhance product use and maintain platform health.
- Upgrade Management: Assess the impact of upgrades and develop implementation plans.
Implementation & Integration:
- Major Changes: Lead the implementation of significant changes and projects.
- Specifications Development: Create business and functional specifications based on stakeholder requirements.
- Integration Solutions: Develop and implement integration solutions with applications like SAP.
- Development Support: Act as the first point of contact for developers and IT specialists.
- Testing & Documentation: Manage system integration tests, coordinate user acceptance tests, and prepare user documentation.
- User Support: Provide functional support and resolve production issues (‘fourth line’).
- Transition & Hypercare:
- Production Transition: Prepare for and oversee the transition to production.
- Post-Go-Live Support: Provide hypercare after go-live to ensure smooth operations.
Requirements
- Master’s degree or equivalent experience.
- 3+ years of experience in technical implementations of ServiceNow ITSM.
- Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, CMDB, etc.
- Experience in ServiceNow configuration and development is a plus.
- Knowledge of ITIL principles and IT architecture best practices.
- Excellent communication skills in English and Dutch or French.
- Ability to work independently and solve problems proactively.
- Experience with Agile teams and offshore development is a plus.
- ServiceNow certification is a plus.
Why Ypto? Be part of a forward-thinking team driving innovation and growth. At Ypto, we value work-life balance and provide a supportive environment for your professional and personal growth. Join us and shape the future of our IT services.
Our offer
Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:
- the possibility to work remotely + flexible working hours;
- 35 days of leave;
- a company car + a public transport season ticket;
- a target bonus;
- a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
- hospitalisation and dental care for the whole family;
- outpatient costs (= medical costs separate from hospitalisation);
- group insurance: supplementary pension, work disability and death (cafeteria plan);
- accidents at work (extralegal);
- meal vouchers and eco-vouchers;
- net allowances for remote working and carwash + internet budget.
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