Application Owner - Operational Planning & Competencies

Overview: The Train Planning domain covers key operations of NMBS, including planning and executing services for Rolling Stock and Train Drivers from long-term to real-time. Our applications support monitoring Train Drivers’ knowledge, safety certification, and driving analysis.

Role: As an IT Application Owner, you are responsible for managing a portfolio of NMBS applications, ensuring their performance, stability, and lifecycle. You will also work on functional analyses for application enhancements, collaborating with external suppliers or in-house development teams.

Responsibilities:

• Advise and collaborate with business process owners and IT management on application portfolio evolution.
• Create and prioritize the work backlog based on the strategic roadmap, and oversee changes with the business process owner.
• Coordinate changes in sprints and releases, ensuring timely, budget-friendly, and quality completion.
• Manage and monitor applications end-to-end, ensuring optimal functioning, availability, lifecycle, and integration with other applications.
• Act as the first point of contact for Business Process Owners and IT staff, involving functional analysts when needed.
• Maintain contact with suppliers about new versions and releases.
• Handle incidents, problems, and service requests.
• Analyze, coordinate with developers, and test enhancements.
• Document solutions provided.
• Perform regression testing.
• Support long-term train planning publications.
• Guide and evaluate the handover from Project to Support (Build to Run).

Exigences

• Master’s degree or equivalent experience.
• At least 5 years of experience in a similar role (functional or technical analyst, developer, etc.) and within a support team.
• Fluency in English and Dutch or French
• Experience supporting software packages.
• Good knowledge of IT tools like MS Office, Confluence, Jira, etc.
• Experience with databases (SQL, Oracle) is a plus.
• Basic ITIL knowledge is required; extensive experience is a plus.
• Experience in the railway sector is a significant advantage.
• Proactive, strong problem-solving skills, practical, organized.
• Stress-resistant, customer-oriented, and a team player.

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  • hospitalisation and dental care for the whole family;
  • outpatient costs (= medical costs separate from hospitalisation);
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
  • accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.